![]() This approach was also mentioned in the same Reddit thread as Solution 1 and has proven to be effective for many users. The Blizzard support team suggests this method as another recommended solution, as it has proven to be a common cause of the issue. Rebooting your PC is not mandatory, but we recommend it before moving on to ensure that no processes are active and running in the background that may conflict with the upcoming installation setup. Search for any other processes related to the app and close them.ģ. Open the Task Manager and navigate to the Processes tab, then search for the Blizzard Update Agent.Ģ. If your app is already running, close it as you would any other app or use the Windows Task Manager if it is frozen or stuck.ġ. This easy fix was recommended by an official representative of the Blizzard customer support team in a Reddit thread. This is especially helpful if you are using public Wi-Fi, which often has a limited or barely-functional download speed. In this case, if calling your ISP ( Internet Service Provider) and resolving the issue that way is not an option, we recommend manually restarting your router or connecting to a different network. If you notice that your internet connection’s speed is not performing as it should, particularly for downloads, it is likely the root of the problem. To check this and quickly eliminate it as a possible reason, use Speedtest by Ookla, a website that measures the performance of your connection in just a few seconds in a user-friendly way. If the problem with your updates is not technical or related to the app itself, it may be due to an underperforming internet connection. Here are some of the most reliable solutions that have helped many users overcome this issue: 1. Regardless of the “version” of the problem you are experiencing, there are working solutions that you can apply without needing to be a computer expert. When someone reports their update is stuck, it could mean that their internet connection’s speed has dropped, their CPU is taking too long to process the downloaded files, there is insufficient disk space, or an unknown bug or error is causing the issue.Ī similar problem occurs when the app is unable to update itself, rendering it practically unusable. Use the Selective Startup Method What is the “Updating the Update Agent” error? Once the account is created, shut down the computer, wait 60 seconds, restart, log into the new profile and try the app/client.4. Try running your system in selective startup mode: Ĭreate a new administrator account: Creating a New Administrator Account - Blizzard Support Repeat steps 3 and 4 with %PROGRAMDATA% %LOCALAPPDATA% and %TEMP%.Delete the Bnet and blizzard folders inside the appdata folder if they exist.Type the following into the address bar (not the search bar): %APPDATA% and press enter.Delete that folder if it exists (usually program files x86) Navigate to the folder where the desktop application would normally be installed. ![]() Open file explorer/file manager (Right Click Windows Start).This will not remove existing game clients. Let’s manually clear the Battlenet Desktop Application and all supporting data from the system. Feel free to reach out to them for assistance if necessary. ![]() You may need to look up your specific model for the steps on how to do this and in some rare cases you may need to have this done by the ISP. We cannot say what that might be offhand but the easiest way to resolve these conflicts would be to factory reset the router and/or modem. In some cases there is a corrupt or misconfigured setting within the router or modem. If necessary look at the documentation for your security and routing products to find out how to turn these options off. Not all devices will have these options and the steps for turning these functions off will be different depending on the make/model/software version of the devices and programs involved. Security firewalls (Some ISP provided modems) Normally that is not an issue but we have seen situations where it can interfere with the delivery of the data for our games/voice chat. Sometimes firewall or routing software/hardware will have some advanced settings to prioritize and manage types of network traffic. ![]() We do not have individual steps for specific modems or routers so if you need assistance accessing or updating the devices, contact the device maker/provider. ![]()
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